FAQ
Frequently asked questions
Everything you need to know before requesting a quote. Can’t find your answer? Write to us.
General
What does Eclipse offer?
Rental, delivery, installation, calibration and on-site support of LED walls and 4K monitors for trade fairs and events across Europe. We manage the whole process, from our warehouse to your stand and back.
What’s the difference between an LED wall and a monitor?
An LED wall is modular, very bright and ideal for large surfaces and brightly lit halls. A monitor is more affordable, plug-and-play and perfect for small or medium stands and close-up demos.
Which countries do you cover?
We work at the main exhibition centres in Italy, Germany, France, Spain, the Netherlands, Belgium, Austria, Switzerland and other European countries. For any other location, send us the details and we’ll reply within 24 hours.
Booking & quotes
How does booking work?
Fill in the online quote form with screen type, size, dates and venue. We confirm availability and send the final quote within 24 hours. All services are by reservation: once you confirm, the equipment is yours for the event.
How quickly do I get a quote?
Within 24 business hours. During the peak weeks of major fairs we recommend contacting us a few weeks in advance.
Can I change my booking after confirmation?
Yes, up to 72 hours before delivery. Later changes are assessed case by case, depending on equipment availability.
Delivery & installation
How fast can you be ready?
Our crew can be on site and ready within 48 hours of booking confirmation at the main European exhibition centres. For complex installations or remote locations we agree a dedicated schedule.
Do you need our staff for the installation?
No. We arrive with a complete crew, structures, cables, screens and software. You only need to provide hall access passes for our team.
How long does set-up take?
A 55-inch monitor is ready in about 30 minutes, a 3×2 m LED wall in 2–3 hours. Large installations (18 m² and more) need a dedicated night shift.
Technical support
Is there technical support during the event?
Yes. A technician is reachable for the whole event and comes to your stand quickly in case of problems.
What content can I show?
Any video (MP4, MOV), image (JPG, PNG) or presentation, or a live HDMI feed. If you need help creating content, we can put you in touch with our video partners.
What happens if a panel fails?
We replace it straight away from the spare stock that travels with every installation, at no extra cost for hardware faults.
Payments & invoicing
When do I pay?
New clients pay a deposit on confirmation and the balance within 30 days. Returning clients can agree extended payment terms.
Which payment methods do you accept?
SEPA bank transfer, credit card and PayPal for smaller amounts. Our invoices comply with EU VAT rules, including reverse charge for business clients in other EU countries.
Are there hidden costs?
No. The quote includes delivery, installation, on-site support and dismantling. Any extras, such as night work or special access, are stated upfront.
Recurring events
Can I book for several fairs a year?
Yes, and we recommend it. Annual agreements give exhibitors with three or more events a year dedicated rates and priority on availability.
Can you reuse last year’s configuration?
Yes. We keep your configuration on file, so rebooking only means confirming new dates and venue.
Ready when you are
Let your stand outshine the fair
Tell us the dates and the venue. You’ll receive a tailored quote within 24 hours, and your screens will be ready 48 hours after you confirm.